Hi, I’m Melissa Caven,
a Senior UX Designer based in Chicago, IL

I’ve always been drawn to understanding how things work, breaking down systems, analyzing human behavior, and uncovering what makes experiences intuitive and engaging. My career began in advertising, transitioned into web design, and ultimately led me to UX, where strategy and problem-solving fueled my creativity.

I believe the best design starts with conversation. My role is to create a space where people feel comfortable enough to speak up and share what really matters to them. It’s not about rushing into predefined solutions; it’s about asking why. Why do things work the way they do now? Why should they change? Why are users looking for something different? Often the answers come from nuances uncovered only when you talk to the people who live with these systems every day.

That’s where I thrive: uncovering constraints before they become obstacles, balancing business goals with user needs, and shaping internal systems and applications that make work more intuitive and meaningful. Over the years, I’ve partnered with clients across many industries, blending timeless design principles with modern approaches to deliver thoughtful, human-centered solutions.

Collaboration is at the heart of my process, and I’m equally passionate about mentoring junior designers, helping them grow their craft while contributing to a culture of creativity, curiosity, and innovation.